Creating Snippets

What you’ll learn

Creating Snippets in Attention

Snippets allow you to extract and save specific portions of conversations for training, coaching, sharing best practices, or highlighting important moments.

What Are Snippets?

Snippets are:

• Short clips from longer conversations (usually 30 seconds to 3 minutes)
• Timestamped segments with context
• Shareable moments you can send to team members or stakeholders
• Training material for onboarding and coaching

Snippet Creation

During or After a Call:

1. Open the conversation in Attention
2. Navigate to the transcript view
3. Find the moment you want to capture
4. Select the text/timestamp range
5. Click "Create Snippet" or similar button
6. Add metadata:
   • Title (e.g., "Great objection handling - pricing concern")
   • Description
   • Tags/labels (e.g., "Objection Handling", "Pricing", "Best Practice")
   • Category (e.g., "Coaching", "Training", "Win Story")
7. Save the snippet

‍

‍