WhatsApp Business
Use-cases
- Customer Support Enhancement Export recorded support calls from Attention to WhatsApp Business to craft automated responses for common queries.
- Sales Follow-ups Leverage Attention scorecards to customize and send follow-up messages to prospects via WhatsApp Business after a sales call.
- Feedback Collection After exporting a transcript of a call via Attention, use WhatsApp Business to send customers feedback forms to gain insights on service quality.
- Promotional Campaigns Use call metadata from Attention to segment audience groups and dispatch targeted promotional campaigns through WhatsApp Business.
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Features
Call Recordings Export: Seamlessly export recorded calls from Attention for further analysis and insights.
- Transcript Management: Manage and share call transcripts via WhatsApp to streamline communication.
- Automated Deal Activity Sync: Automatically sync deal activities from Attention to WhatsApp for improved tracking.
- Integrated Messaging: Use WhatsApp Business to send tailored messages based on Attention's data analytics.
Benefits
Efficiency: Save time by automating the transfer of communication data between platforms.
- Better Tracking: Enhance deal tracking and customer interaction analysis with synchronized data.
- Improved Response Times: Use automated message preparation to deliver faster responses to customers.
- Enhanced Customer Engagement: Target communications with greater precision using integrated data analytics.
FAQ
Any questions? We'd love to help
How do I set up the integration between Attention and WhatsApp Business?
Setting up the integration is straightforward. Initiate the process from your Attention dashboard and follow the step-by-step guide provided in the integrations section.
Will the integration affect the quality of my call recordings or transcripts?
No, the integration does not alter the quality of your call recordings or transcripts. All data transferred is preserved in its original format.
Can I customize the messages sent via WhatsApp Business?
Yes, you can customize all outgoing messages using the data insights and templates provided through Attention's analytics features.
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