Moxie
Use-cases
- Export Sales Calls Export sales calls recorded by Attention into Moxie to provide customer insights and ensure accurate context during live chats and interactions.
- Refine Communication Strategies Utilize Attention's transcripts and coaching scorecards to enhance training and improve customer engagement in Moxie.
- Analyze Customer Interactions Leverage call metadata and opportunity/deal data in Moxie to optimize follow-up strategies and boost conversion rates.
- Inform Support Teams Integrate Attention's insights into Moxie to empower support teams to deliver tailored solutions based on recurring issues and customer feedback trends.
Are you a current customer?
Add Attention to your Slack workspace
Features
- Automatic Data Sync Automatically synchronize call recordings and transcripts from Attention to Moxie, ensuring all relevant data is readily available for analysis.
- Comprehensive Customer Insights Leverage Attention's detailed call data to enhance customer interactions and real-time support in Moxie.
- Improved Training Use Attention's coaching scorecards integrated into Moxie for training and refining customer service strategies.
- Advanced Analytics Incorporate call metadata and opportunity data to build robust analytic reports within Moxie.
Benefits
- Enhanced Customer Experience By integrating Attention's insights, teams can deliver a more personalized and effective customer experience.
- Efficient Data Transfer Save time with automatic and seamless data transfer between Attention and Moxie.
- Improved Training and Support Leverage detailed call data to refine training processes and improve customer support outcomes.
- Data-Driven Decision Making Access comprehensive data analytics to drive informed decisions and strategic improvements.
FAQ
Any questions? We'd love to help
How do I set up the integration between Attention and Moxie?
To set up the integration, go to the integration settings in your Attention dashboard, select Moxie as the target, and follow the on-screen instructions to link your accounts.
Can I customize which data is transferred between Attention and Moxie?
Yes, you can customize the data transfer settings by selecting specific types of call data, transcripts, and scorecards to be synced with Moxie.
Is there any support available if I encounter issues with the integration?
Yes, both Attention and Moxie offer customer support to assist with any integration-related issues. You can contact their support teams for detailed guidance.
Ready to learn more?
Attention's AI-native platform is trusted by the world's leading revenue organizations