Freshdesk
Use-cases
- 1. Automated Ticket Creation from Sales Calls Automatically generate support tickets in Freshdesk from Attention-transcribed sales calls, ensuring timely follow-up on issues raised by potential clients or high-value deals.
- 2. Customer Support Coaching Utilize Attention coaching scorecards to train Freshdesk agents based on recorded interactions, enhancing the quality of customer service and bolstering team performance.
- 3. Call Data Integration Export call metadata and opportunity data from Attention to Freshdesk, enriching customer profiles and providing support teams with comprehensive context for each interaction.
- 4. Enhanced Reporting Combine Attention call analytics with Freshdesk's customer support data to identify correlation between sales communication efficiency and customer satisfaction or problem resolution rates.
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Features
- Seamless Data Transfer Automatically sync call recordings, transcripts, and deal activity from Attention to Freshdesk to maintain comprehensive records.
- Automated Ticket Creation Instantly generate tickets from transcribed calls ensuring timely action on customer queries.
- Enhanced Reporting Combine call analytics with customer support data for deeper insights into customer interactions.
- Custom Metric Tracking Utilize custom scorecards from Attention to measure and coach agent performance in Freshdesk.
Benefits
- Improved Communication Bridge sales and support teams with comprehensive data flow, ensuring both sides have complete context of customer interactions.
- Increased Efficiency Automate repetitive tasks like ticket generation and scorecard assessments to save time and boost productivity.
- Better Insights Access combined analytical reports from both Attention and Freshdesk for strategic decision: Improve training and support processes based on integrated data analysis.
FAQ
Any questions? We'd love to help
How do I set up the Attention and Freshdesk integration?
Access the Attention platform settings, navigate to integrations, and follow the prompts to connect your Freshdesk account. Ensure permissions are enabled for data sync.
Can I customize the data that is transferred between the platforms?
Yes, you can select specific data points to transfer, such as transcripts, call recordings, or specific deal activities to fit your business needs.
Is the integration secure for sensitive call data?
Absolutely, the integration adheres to industry-standard encryption and security protocols to ensure all data is securely transferred and stored.
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